Responsible Conduct of Gaming
Engadine Bowling Club is committed to the provision of best practice in the Responsible Conduct of Gaming as part of our business activities and practices. We are aware of and take seriously our obligation to understand and abide by relevant legislative and regulatory requirements at all times.
It is our policy that we will:
- Conform with all the legislative and regulative requirements for Responsible Gambling.
- Provide a safe and responsible gambling and gaming environment that meets the expectations of our patrons and the community as a whole.
- Promote and offer the availability of assistance, support and information to those who feel they have a problem with gambling by providing player information brochures, referral to counselling services and the Self-Exclusion Scheme.
- Ensure that our management and staff are fully trained in the Responsible Conduct of Gaming and kept updated and informed of their responsibilities and of the requirements needed to recognise and support patrons who seek assistance with gambling problems.
- Prohibit intoxicated persons from engaging in gambling activities.
- Prohibit minors from entering the gaming areas.
- Conduct and promote compliant financial practices.
- Always conduct operations ethically and responsibly to minimise the harm that excessive gambling may cause to individuals.
Responsible Service of Alcohol
- This Club recognises that it is against the Law to serve any person to intoxication.
- This Club recognises that it is against the Law to serve or supply alcohol to any person under the age of 18
- This Club recognises that it is against the Law to allow intoxicated, disruptive or violent behaviour to occur on the premises.
- This Club seeks to ensure that no harm comes to patrons as a result of our service of alcohol.
- The following Policies and Procedures have been adopted to ensure the responsible service of Alcohol.
- Iced Water is provided on a complimentary basis on request.
- This Club seeks to create an environment that discourages drunken, disruptive or violent behaviour.
- This Club does not seek to encourage rapid or excessive consumption of alcohol through pricing.
- Low alcohol beers and non-alcoholic beverages are stocked and promoted.
- Shots, straight alcohol or double nips will not be sold after 10.00pm.
- Staff have been acquainted with this House Policy and trained to implement it.
- Beverages purchased off these licensed premises are not to be carried onto or consumed on these premises.
- If a staff member becomes aware that a person’s behaviour is becoming disruptive or violent they will notify the Manager or Supervisor.
- If the behaviour is not reduced the Senior Duty Staff Member/or designated staff person will require the person(s) to leave Club premises.
- As a last resort Police will be called to remove person(s).
Driving with Illegal Blood Alcohol Concentration
- Staff members will seek to discourage persons who appear to have a blood alcohol concentration higher than the legal limit from driving.
- The Club offers a number of services designed to discourage drinking and driving. These services include:
- Making of alternative transport arrangements such as utilising our Club Courtesy Bus;
- Ringing a taxi;
- Holding of car keys in a safe place;
- Overnight parking facilities.
Refusal of Service
- If a staff member wishes to refuse service to a member or guest, they should where possible call the Supervisor and let him/her handle the situation.
- If service of alcohol is refused to members or guests the staff members refusing service will emphasise that the individual’s patronage is greatly valued. They must be asked to leave the premises, and they cannot return within 24 hours.
- All staff have been informed about the Club’s House Policy on responsible service of alcohol and adequately trained to support this policy.
- This Club seeks to publicise and promote its position on Responsible Serving Practices.
- If a staff member feels that a patron is becoming intoxicated they will offer a range of options as an alternative to alcohol consumption.
- If such patrons continue to order alcoholic beverages that staff member will contact the senior staff person on duty and alert them to the patrons current or impending state of intoxication.
- If such patrons further continue to disregard the above, Police are to be called and such Patrons are to be advised of this & that a $550 on the spot fine could be imposed on them.
- If a staff member believes that a person who is ordering or being supplied alcohol is under 18 years of age; they will politely request proof of age (Passport, Photo Proof of age card or Photo Drivers Licence).
- If the person is less than 18 years of age, or refused to produce identification, staff will refuse service and request Senior Duty Staff Member to ask person to leave Club Premises.
- An incident book is maintained to record all occasions on which proof of age identification is required.
Disruptive, Violent or Intoxicated Behaviour
- This Club does not allow intoxicated persons to enter Club premises.
Engadine Bowling & Recreation Club aims to maintain a high standard within our club, and we request that patrons abide by the dress regulations. Your appearance must be clean, neat, and tidy at all times, and the decision of Management on duty shall be final in all matters relating to the Dress Regulations Policy.
To ensure the comfort and enjoyment of all patrons, the following policy has been adopted for patrons when on Club premises.
Persons wearing the following items will be refused entry to the Club premises or asked to change prior to entry.
- Bare Feet
- Headwear (excluding those of religious, cultural, or medical nature)
- Offensive Logos or Print (including political, swearing, discriminatory, or gang related)
- Sleepwear (including pyjamas, ugg boots, slippers)
- Singlets, Sleeveless Sweatshirts, or Muscle Tops (excluding female fashion singlets, camis, tank tops etc.)
- Football Shorts
- Inappropriate Dress
- Soiled or Tattered Clothing
Patrons entering the Club premises are responsible for ensuring that their attire meets the requirements under this policy. Failure to adhere to the dress
regulations will result in refusal of entry or being asked to leave Club premises.
The policy applies to Men and Women equally. The decision of Management on duty will be final.
May 2023 by the Governance & Training Committee.
Minors On Premises Policy
Engadine Bowling & Recreation Club is a family friendly venue, and we welcome children of all ages.
To ensure the comfort, safety and enjoyment of all patrons, the following policy has been adopted for Minors when they are on Club premises.
Minor – a person under the age of eighteen at the time of visitation.
Private Function – any event that is booked through the club in advance, where the Club is aware of and acknowledge the minors may remain as attendees of the event past 9.30pm.
Responsible Adult –
(a) a parent, step-parent or guardian of the minor,
(b) the minor’s spouse or any person who, although not legally married to the minor, ordinarily lives with the minor as the minor’s spouse on a permanent and domestic basis,
(c) a person who for the time being has parental responsibility for the minor.
- Minors must be accompanied by a responsible adult at all times whilst on Club premises.
- Minors are not allowed in the Members Lounge, Gaming Rooms, or Terrace, at any time, even if accompanied by a Responsible Adult.
- Minors are not permitted on Club premises after 9.30pm, unless in the following circumstances; a. They are attending a private function.
- They are participating in a Lawn Bowls event; in which case they may remain on premises for 30 minutes after its completion.
- Under certain circumstances when approved by the Manager on duty.
The accompanying Responsible Adult is to ensure that the Minor behaves in an appropriate manner whilst on Club premises and refrains from behaviour that is likely to cause discomfort or inconvenience to other patrons or impact the amenity within the club. Such behaviour includes, but is not limited to, loud squealing or screaming, running around unsupervised, and not wearing footwear.
Failure to comply with this policy may result in the Minor and their accompanying Responsible Adult being asked to leave the Club premises. The decision of the Manager on duty will be final.
May 2023 by the Governance & Training Committee.